🎁 Contact Us - Unwrap Your Support
We're here to help 24/7! Open the gift of exceptional customer service and get in touch with our support team!
🎁 Send us a Message
🎁 Get in Touch
Email Support
Available 24/7
Live Chat
Click the chat button
Instant response
Phone Support
+61 2 8000 0000
Mon-Fri: 9AM-6PM AEST
Response Times
- 📧 Email: Within 24 hours (usually within 2-4 hours)
- 💬 Live Chat: Instant (average wait time: 30 seconds)
- 📱 Phone: Immediate (available Mon-Fri 9AM-6PM AEST)
Support Hours
- 💬 Live Chat: 24/7 - Always available
- 📧 Email: 24/7 - Monitored continuously
- 📱 Phone: Monday-Friday, 9:00 AM - 6:00 PM AEST
- 🌍 Timezone: Australian Eastern Standard Time (AEST)
What Can We Help With?
- ✅ Account registration and verification
- ✅ Deposit and withdrawal assistance
- ✅ Bonus and promotion questions
- ✅ Game rules and strategies
- ✅ Technical support and troubleshooting
- ✅ Responsible gaming tools
- ✅ VIP program information
- ✅ General inquiries and feedback
Business Address
SCR55 Premium Casino
Level 15, 123 Collins Street
Melbourne, VIC 3000
Australia
Licensing Information
Licensed and regulated by
Australian Gaming Authority
License #AG-2024-0555
Valid until: December 2026
Security & Compliance
SSL Encrypted
PCI DSS Compliant
GDPR Compliant
Regular Security Audits
🎁 Multiple Support Channels - Choose Your Gift
Unwrap the perfect support channel for your needs! We offer various ways to reach us!
Live Chat Support
Get instant help with our 24/7 live chat. Average response time: 30 seconds!
Email Support
Send us a detailed message and receive a comprehensive response within 2-4 hours.
Phone Support
Speak directly with our support team. Available Monday-Friday, 9AM-6PM AEST.
Social Media
Connect with us on social media for updates, tips, and quick responses to your queries.
🎁 Quick Answers - Unwrap Common Questions
Find instant answers to frequently asked questions before contacting support!
Account Issues
Having trouble logging in? Forgot your password? We've got solutions for all account-related problems.
View Solutions →Payment Questions
Deposit and withdrawal queries answered. Learn about payment methods, limits, and processing times.
Learn More →Bonus Information
Everything about bonuses, promotions, wagering requirements, and how to claim your rewards.
See Details →Game Help
Game rules, strategies, RTP rates, and technical support for all your gaming questions.
Get Help →🎁 Response Time Guarantees - Fast Gift Delivery
We promise quick responses! See our guaranteed response times for each support channel!
Live Chat
Average wait time for live chat support. Our agents are ready to help instantly!
Email Support
Most emails receive a comprehensive response within 2-4 hours during business hours.
Phone Support
Speak with a support agent immediately when you call during business hours.
🎁 Meet Our Support Team - Gifted Professionals
Our dedicated team of support specialists is here to help you with any questions or concerns!
Account Specialists
Expert help with account registration, verification, password resets, and profile management.
Payment Experts
Specialized assistance with deposits, withdrawals, payment methods, and transaction issues.
Bonus Specialists
Knowledgeable support for all bonus-related questions, promotions, and wagering requirements.
Game Support
Technical support for game issues, rules explanations, and gaming strategy assistance.
🎁 Contact Form Tips - Unwrap Better Responses
Follow these tips to get the fastest and most helpful responses from our support team!
Be Specific
Provide detailed information about your issue. Include account details, transaction IDs, or error messages when relevant.
Attach Screenshots
Screenshots help us understand your issue faster. Attach images of error messages or relevant pages.
Include Timestamps
Mention when the issue occurred. Include date, time, and timezone for faster troubleshooting.
Check FAQ First
Before contacting support, check our FAQ section. You might find an instant answer to your question!
🎁 Emergency Support - Urgent Gift Assistance
For urgent matters requiring immediate attention, use these priority contact methods!
Account Security Issues
If you suspect unauthorized access or security concerns, contact us immediately via live chat or phone.
Payment Disputes
For payment-related disputes or unauthorized transactions, reach out immediately for fast resolution.
Responsible Gaming
If you need immediate help with responsible gaming tools or self-exclusion, we're here 24/7.
🎁 Share Your Feedback - Gift Us Your Thoughts
Your feedback helps us improve! Share your experience and help us make our service even better!
Rate Your Experience
Tell us how we did! Rate your support experience and help us maintain our high standards.
Leave ReviewSuggest Improvements
Have ideas to improve our service? We'd love to hear your suggestions and implement the best ones!
Share IdeasNominate Support Hero
Did a support agent go above and beyond? Nominate them for our Support Hero of the Month award!
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